The View from the Rug

The View from the Rug

To tell you the truth, I’m exhausted.

I mean, I did manage to hold my pee till first light, and that seemed to make my man happy, but it wasn’t easy. I mean, I am so thirsty all the time and I drank a whole bowl since bedtime.

But wait, I’m forgetting my manners.

Hello, my name is Pip. I’m a twelve year old Black English Labrador Retriever (see my perfect bicycle seat head). And yes, I said black. You can politely ignore all that gray. I am twelve and I live with two humans whose age totals over 150, so I earned every ounce of silver I wear.

My man, who calls himself, Alan, and my lady, who calls herself, Billie (I know it’s a man’s name, but her father was William and you get used to it), anyway they named me Pip, because my mom’s human said I was “a pip.” They thought it was soooo cute, they made it my name. It’s OK I guess. I mean, I answer to it, but I have to be puppy-stubborn to live up to it and that gets old.

We live on Eagle Ridge. There’s a field one street over. Humans get excited about the buildings you can see from it. “New York City! I love the field too, but for more important reasons, the swirl of smells and my all-time favorite snack- Deer Poop! Mmm-mmm.

Things have been crazy on the Ridge of late

Some guys came and moved all the furniture on the second floor to the garage.

Then some other guys tore up my soft rug and pounded like crazy so now there is wood where the rug was.

My humans got a smaller rug, and they put another rug where I used to sleep, but it has a busy pattern so I don’t sleep there. I don’t sleep in my bed anymore either; it smells like soap now. To tell you the truth I never liked it; I just l slept in it when I was freaked because it reminded me of the one I had when I first came to live with them. So I sleep on the wood, which makes it hard to get up because my back legs don’t work like they used to – I mean, they work when I’m standing and walking, but it’s hard to get a grip on those slippy floors and stairs.

Stairs! The second floor is up fifteen stairs. All right – it’s seven and seven with a rest area, but the new stairs rug is only in the middle so I can’t brace myself against the wall anymore.

After they wooded the floors and stairs, my humans went away. That’s usually nice for me because I get to stay with David and Bhakti who once took me on hikes before I got too slow. Who wants to keep up with pups who don’t take time to smell anything. I stayed with a new human family. They had a pool and were surprised when I didn’t swim. The humans were nice and the other dogs were cool, but my humans came home sick.

“Covid,” They said into the black boxes they’re always staring at. So they didn’t go away again, but I did. This time to David and Bhakti.

My humans got better. I guess they weren’t that sick.

Then there was the week-long dogfight between the furnace guy who swore there wasn’t enough gas to run the furnace and the utility guy who said there was plenty of gas. In the end the driveway and the yard were dug up and the big gray pipes-‘n’-stuff is outside of garage, which the gas guy said the state required, but they don’t. The only thing all humans, (mine, the neighbors, the home owners association) agree on is that it is “ugly” and anything done to mask it or move it, my humans have to pay for.

The pipes-‘n’-stuff doesn’t smell much now, but it’s a big tall thing that’ll attract male dog pee-mail- Bonus!

Then my humans sad-talked about Billie’s sister, who fell and is having a hard time. Billie’s brother came down. His wife’s had the can-sick  (more human sad-face talk).  She’s getting better, but he’s still worried.

Anyway, they were going to leave me alone again to visit their sister, but I was drinking all this water and had to pee every two hours, so my man stayed home with me. He counted the times he filled my bowl. “128 ounces!” He exclaimed when they returned.

So we went to the vet lady, with some of my pee in a bottle and they stuck me with a needle again. I hate that.

That night I had more trouble on the stairs and got up four times to pee.

Such an ordeal! – bark-to-wake-humans–put-on-my-harness-go-downstairs-drink-a-lot-of water-go-outside-to-pee-come-in-drink-a-lot-of-water and go back upstairs – four times. I heard my man say into the black thing “We get up at night to pee too, but she isn’t choosing the same times.”

We all went to the vet lady again. All the humans had frowny-faces, except when they talked to me and put on that voice that they think dogs and babies want to hear. I don’t mean to seem ungrateful, but I know I’m a “pretty girl” and I don’t need to be told so in a squeaky voice.

“Die-Beet-Ez” I don’t know what it is, but my humans learned how to use needles, not the big kind – I barely feel them.

The stair trips are scary for them so they are taking turns sleeping downstairs. It was my man’s turn last night and he slept on the floor. “Couch is too soft for my back and I don’t really fit in it.”

As I said, I really worked to hold my pee until first light. I’m going to sleep around today.                                                                                

I wish they wouldn’t worry so much. Sure they’ve cut back my treats, changed my dinner time, and he joined me on the floor, but that’s why I trained them. They’ll adapt.

That’s what humans do – worry. They watch the picture box in the den every night, look sad and worry. I can’t watch that stuff – I bark to go out on the deck till they watch something that makes them laugh.

This morning though, they just looked at each other, shrugged their shoulders, shook their heads and laughed. Then my man started to sing and my lady joined in.

“We ain’t got a barrel of money. We may look ragged and funny, but we’re travelin’ along, singing a song. Side by side.”

I love it when they do that.

Fast and Slow

Fast and Slow

The roots of a love affair

When I was a pre-teen, I read a book about Doug, an American teenager immersed in hot rod culture. The story was about Doug finding himself, but was full of descriptions of bored-out V8s and chopped and channeled old Fords, accompanied in my memory by Chuck Berry songs,

“. . . Cadillac a-rollin’ on the open road; Nothin’ outrun my V8 Ford . . . Maybeline why can’t you be true? You done started back doin’ the things you used to do.”

In a barn, Doug discovered a pristine 1948 MG TC, a British Racing Green roadster with wire wheels and saddle brown leather seats. The TC had a four cylinder engine, one third the horsepower of his friends cars and couldn’t compete on a straight away, but would lose any car on curvy roads.

Doug soon tired of drag racing preferring to go “motoring” with his new girl Deb, top down to sunshine and wind in their hair.

This began my unrequited love affair with old British sports cars. I’ve lusted after Jaguar XK-120s, MG As and Bs, Triumphs for much of my life. I drove my cousin’s Austin Healey 3000 on farm roads when I was thirteen and a friend’s Healey Sprite Midget when I was sixteen.

I have never owned any of these cars, but I’ve imagined the motoring joy of them. When I went to business school in England, I discovered the Morgan Car Company, which has been building cars like these continuously since the 1930s. The car in the bottom right of the picture above is a 1957 model, but they build a car that looks exactly like that today.

Reportedly the stiff suspension and ash wood body frame makes a Morgan an uncomfortable ride, but the light-weight aluminum body makes even the four cylinder quite quick.

People want fast cars and so Morgan obliged. They introduced the Plus 8 in 1968 with 4.5 liter Rover V8, and neck-snapping acceleration. Mick Jagger owned one. In 2000 Morgan produced the Aero 8 pictured in the upper left. The Aero even looks fast, but it leaves me cold. I think it might create the g-force face bending of astronaut centrifuge training, not exactly a “happy motoring” experience.

Most guys want the “fast” driving experience. I fantasize about the “slow” experience.

Let’s be clear. I drive ten miles-per-hour over the speed limit on interstates and use Ez-Pass for tolls like everyone else.  I don’t want to return to before President Dwight D. Eisenhower built GM president Will Durant’s plan for a “network of highways stretching from sea to sea.” I do fondly remember country road drives reading Burma Shave signs.

Is faster better?

What prompted this fast-slow rumination?

My LinkedIn and BizCatalyst 360 connection Charlotte Wittenkamp shared an essay by Rory Sutherland, entitled “Are We Too Impatient to Be Intelligent?” Mr. Sutherland is the former creative director of U.K. Ogilvy & Mather, an advertising agency part of the WPP marketing conglomerate.

Mr. Sutherland now runs Ogilvy Consulting, which applies human behavioral science to business problems. His essay humorously makes the point that the default criterion for innovation has become speed, even though that might not be what the customer wants.

Fast train schedules, bullet trains, even faster non-stop flights, instant email, Amazon same day delivery, quicken our lives unnecessarily – Don’t order a Guiness, it takes forever to pour. “Some things are worth waiting for,” he quotes the Ogilvy Guiness ad to drive home his point,.

This got me thinking. Is this a conspiracy? Or is this the way humans are wired?

In his book Thinking Fast and Thinking Slow, Daniel Kahneman posits that human brains have two systems of processing thoughts.

  • System 1 is autopilot, subconscious thought used 90% of the time. It makes decisions and takes actions we have done before. It recognizes patterns and gambles on the frequency those patterns have been seen before. It is incredibly fast, like an algorithm.
  • System 2 is focused, conscious thought. It is very powerful, but slow. It can only do one thing at a time.

When people say they’re good at multitasking, their skill is switch-tasking, moving rapidly between System 1 & 2, and, yes, some people are better at that, but most of us just think we are good at it.

Automobile, air traffic control accidents, chemical or oil spills and explosions are frequently caused by someone whose brain was in System 1 when it should have been in System 2. Someone was thinking fast when they should have been thinking slow.

Artificial Intelligence (AI) will save us time

Sutherland says that we don’t always actually want efficiency. He suggests that AI, which is being built on the speed and efficiency model might be trained to slow down, give us a series of suggestions for a trip to Greece over a two month period allowing for contemplation, discussion.

Google, Amazon Ads, LinkedIn, and my writing software is constantly popping up a dialogue box, “Would you like to use AI to write this?” Mentally I answer. “NO DAMMIT! I’M TRYING TO BECOME A WRITER.” (This is sometimes my out loud voice, according to my wife.)

Speed and efficiency rarely help learn a skill. It’s why when I’m woodcarving, I don’t use power tools. I want to keep the digits I have.

In my late thirties I decided to run a marathon. I had been running twenty-five seven-minute miles a week for about ten years, but never more than five miles at one time. I just started doubling my long runs at the same pace. I hurt myself.

A fellow runner said “Alan, remember LSD!”

“I  don’t do that anymore and I am NOT going to start again.”

“No man. Long Slow Distance. Reduce your speed to run longer. A nine minute mile pace for your first marathon is quite respectable.”

Since the Industrial Revolution humans have focused on the relationship between speed and cost. Faster is better, because the more quantity you can produce for the same overheads, the cheaper each unit is.

New technology performs one function more rapidly. GPS gets you from point A to point B faster than maps, but it doesn’t show you what else you might see along the way. Remember AAA Triptiks, that told you attractions at every exit you pass? AAA still makes Triptiks, but very few members order them.

There is an inverse relationship between quality and speed. A designer once told me, “Good, fast and cheap. Pick any two. If it’s fast and cheap, it won’t be good. If it’s good and cheap it won’t be fast. If it’s good and fast, it won’t be cheap.”

Some activities benefit from going slow: eating, customer service, international diplomacy, research, sex, weight loss, learning, and any art or craft. With thinking and editing time, this little post took longer than I’d like, but I am still learning to write.

Gustav Stickley, the Arts & Crafts designer, embossed on the copper fireplace hood at his home in Morris Plains, NJ:

“The Lyf so short, the craft so long to lerne.”

Slow down. Feel the sun on your face and the wind in your hair. Happy motoring.

Pondering Influence

Pondering Influence

Carl asks

“Why? Whaddyer tryin’ t’be an Influencer or sumtin’?”

Carl, a voice from my youth, not a friend exactly, just someone I used to know, questioned why I write this blog, and post on LinkedIn, and Medium, and BizCatalyst 360. He couldn’t understand my motivation. Truthfully, I was having a difficult time explaining it.

“I dunno, I. . .”

“I mean, you’re not getting paid, right? You don’t even carry advertising. Why would you spend your retirement writing this ____? Yunno, Mr. Beast has millions of followers, makes a gazillion dollars and gives people houses, I don’t get why you do this? Just sayin’ . . .”

“I don’t know. I’m just trying to share some things I learned. . . and I like to write . . .I’m not trying to influence anyone.”

That conversation was last spring. Recently, Dr. Ali Anani, one of my LinkedIn connections, posted a piece on Influence, which caused me to reconsider the concept.

What is Influence?

“The capacity to have an effect on the character, development, or behavior of something, or someone, or the effect itself.” (Oxford Dictionary)

It’s one of those words that can be a noun or a verb. Synonyms for the noun include impact, persuasion, clout, domination, and leadership; synonyms for the verb are shape, sway, persuade, affect, inspire, impress, manipulate, guide, and lead.

People talk about the influence of a leader, and that can be negative or positive so dominate, and manipulate sit cheek by jowl with inspire and guide.

Writers on Influence

Writers, long before me, pondered the positive and negative definitions of influence.

In sixteenth century Florence, Niccolo Machiavelli, writing in Discourses on Livi, noted that:

“A return to first principles in a republic is sometimes caused by the simple virtues of one man. His good example has such an influence that the good men strive to imitate him, and the wicked are ashamed to lead a life so contrary to his example.”

Machiavelli’s best known writing is The Prince, wherein he advocated a politics completely separated from ethics.

“. . . know how to take possession of popular prejudices and passions, in such a way as to introduce a confusion of principles which makes impossible all understanding . . .”

How to Win Friends and Influence People by Dale Carnegie, written in 1936, has sold over 30 million copies and the concepts have been used as the basis of countless sales, self-help, and leadership training sessions.

“The only way on earth to influence other people is to talk about what they want and show them how to get it.”

Carnegie’s advice often sounds like what my mother told me, “Smile, and listen,” and what my father did, “Say people’s names three times when you meet them so you’ll remember their name and they’ll know you are paying attention to them.”

In 1982, when I worked at training and consulting firm The Forum Corporation (now Achieve Forum a part of Korn Ferry), I taught their program Influence Management. This program taught how to “get things done through other people, without the use of direct lines of authority.”

The program was based upon competency research on what differentiated high performers in matrix organizations and other high influence environments. There were twenty three behaviors that all correlated  around a core of three practices:

  • Being supportive and helpful
  • Sharing power in the interest of a shared goal
  • Behaving in a way that led others to trust you

Being supportive and helpful invites others to reciprocate. Sharing power prioritizes the shared goal over credit. Trust behavior was defined as being sure you share information, involve others in decision making that affects them, and always do what you say you’ll do, (Wouldn’t the world be better, if we all did these things?)

In 1984, Robert Cialdini of Stanford University (now at Arizona State), wrote Influence: The Psychology of Persuasion. Dr. Cialdini’s research showed influential behaviors included,

  • reciprocity, give to get
  • showing commitment and consistency,
  • social proof (leading by example so others can copy),
  • demonstrating authority (often knowledge based),
  • being likeable, by connecting around similarities,
  • scarcity, appear limited in availability, and
  • unity, stress the consensus and group bonds that unite.

Cialdini, unlike Machiavelli, and despite the fact that he calls himself the “Godfather of Influence,” does not divorce these behaviors from ethical principles.

Influencer Marketing

OK, influencers didn’t just spring up with YouTube, despite the way that my granddaughter introduced me to Mr. Beast when she was ten.

“Look Grampa, this post by Mr. Beast has 34 million views, and because of the number of eyeballs, advertisers want to be associated with his YouTube site, and provide him with cash to give away houses and cars and stuff. The fact that so many of his posts go viral increases his influence on the market.”

(Did I mention that my son-in-law is in the marketing department of a major business school?)

There have been celebrity spokespeople forever. Roman gladiators advertised oils to fans. “Potter to her Royal Majesty Queen Charlotte,” Wedgewood used royal connections to promote blue-and-white-ware. Nineteenth century actress Lily Langtry promoted Pear’s soap and Santa Claus has been promoting Coca-Cola since 1931.

Social media just changed what it takes to be a celebrity. Now popular online personalities collaborate with brands to promote products, or otherwise sponsor their content. It is powerful stuff, which is why social media companies are creating rules to make it clear that influencers inform fans that they are being paid to promote brands, products or ideas.

Back to Carl

Why?

Do I want to be an influencer? Well maybe a little. I would like it if some wisdom I learned along the way caused someone to change their behavior or avoid a mistake I made.

Do I want to be rich? Not really.

Will I charge for a subscription to this shared knowledge? Probably not. Do I want to employ my writing to sell someone else’s salty snacks or dishwashing soap? Definitely not.

Do I want to be famous?

Well, I’d like a few more people to read what I write. So feel free to share links here. Famous though? Not-so-much.

Sorry, Carl.

 

Trivial and Non-trivial Consulting Skills

Trivial and Non-trivial Consulting Skills

“I forgot how to pack!”

My wife and I don’t travel as much as I imagined we would when I retired in 2018. Part of that is on me. I travelled for a living for almost forty years and the last thing I was interested in was another trip on an airplane or another night eating the Marriott grilled chicken salad at 10:00 p.m. Then came Covid.

But now we are starting to travel again, which caused me to notice that I had lost a core consulting skill – packing! I literally used to spend ten to fifteen minutes packing a suitcase for a week away. This time I was spending hours to pack for four days, yep hours.

I remember the movie depicted above, Up in the Air, Where consultant Ryan (George Clooney) schools newbie Natalie (Anna Kendrick) on how to pack – “small carry on suitcase, separates, suit jacket that doubles as a blazer, two pair of shoes that go with everything, one in your bag the other on your feet.“

I remember learning that my HUGE Tumi garment bag was completely impractical, too big for aircraft hanging closets (remember those?) and too loose for the luggage belt, straps got caught.

I remember telling newbies “buy the best rolling carry on you can afford and never check luggage.

  • Get your shirts laundered starched and folded so you can just throw them in your bag, The front will stay unwrinkled, which hanging shirts stuffed into any kind of bag will never do.
  • Have one clear travel toiletry bag that you never unpack except to refill shampoo, conditioner, deodorant, shaving cream, Tide stick, and emery boards.
  • Spare cufflinks, and collar stays. (If you wear a French cuff shirt, learn to make cufflinks out of big paper clips and carry some brass ones.)
  • Leave the three pound gold Rolex at home. It annoys teammates and clients and is a personal safety risk.

In your briefcase, in small clear plastic bags:

  • First aid kit (every size band aid, antibacterial ointment, butterflies, alcohol swabs and q-tips)
  • MacGyver repair kit (duct tape, paper clips, wire. twine, super glue,)
  • International electric plug converter.”
  • Organize your hard drive so you can find anything near instantly and carry as little paper as possible.

Where you live and where you stay

Some firms are local or do work regionally so where you live isn’t as important, but when you fly every week a two hour drive to and from the airport gets old very quickly. Likewise some firms have arrangements with a particular hotel chain, so teams stay where they are told, but if you have a choice:

  • Near the site is better than near downtown or the airport.
  • A hotel restaurant that opens at six and stays open till ten pays dividends.
  • A workout club that has no hours is preferable. Plan your workouts for early morning as the end of the day is often unpredictable.
  • Some consultants do cleaning and laundry at the hotel and leave their bag over the weekend. Don’t expect clients to pay for that and expect some comments if you keep wearing the same clothes.

Clubs and Miles

Airline clubs are worth the expense if you travel internationally a lot or fly on often delayed  routes or have meetings  or otherwise work at airports. Otherwise save your money.

Airline loyalty programs aren’t as good as they once were, but they still allow you some “free” personal travel. The key is not to obsess about miles by taking inconvenient stopovers or other promotions. Also periodically check your ego investment in ”status.” Yes, you are more likely to find overhead space for your carry-on if you board before group 1, but in the grand scheme of things, how important is that really?

Up in the Air again

I think everyone considering a job in consulting should watch this movie. OK, the kind of consulting they do is despicable, assisted downsizing i.e.,  hatchet men who fire people for managers without guts. However, the characters have some real epiphanies.

Ryan (Clooney) is a doofus whose life goal is to become an American Airlines Advantage ten million miler. He is good at firing people because he has enough empathy to help people through a difficult time. He expends all his emotional energy in his job and is completely disconnected from family, and anyone who might care about him. He considers himself self-sufficient even speaking to groups telling them eliminating emotional “baggage” is the way to be happy.

Natalie (Kendrick) is enamored with technology and thinks you can do this work by email and Zoom. She also struggles to maintain a relationship with her boyfriend.

Alex (Vera Farmiga) seems carefree and self-sufficient like Ryan, but she’s living a lie.

I won’t totally spoil the movie for you. Let’s just say the characters grow.

The reason I suggest every new consultant watch it is that consulting can be a lonely life. You must be comfortable spending large chunks of your time alone. Oh, yeah, you’ll have some work friends, but teams change when a project ends. And the last thing any of those people wants to do on a weekend is meet socially with the people they just worked fifty hours with over the last week.

So you need to cultivate friendships, relationships with neighbors, and plan time with family.

  • It may be surprising that many consultants are introverts. Schedule your decompress time, then make yourself see family and friends.
  • Do things with people, make memories. Don’t just “hang out” because you need to decompress.
  • Don’t make your spouse your social director. There is a reason most lifer consultants have been divorced at least once. I do know some consultant couples, usually second marriages. Some are happy.

Mostly don’t let the consulting lifestyle go to your head. Develop other interests, grow outside of work. Discover what things others are interested in. You’ll be more interesting, more able to help clients, and maybe even a better person.

 

 

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